Tehcnical Support

Tehcnical Support - Dialysis & CRRT Machines – Water Treatment RO Systems

Our company has many years of experience, know-how and specialization in dialysis machines, CRRT machines (Continuous Renal Replacement Therapies) and Water Treatment Systems for Dialysis that it represents and has installed in public hospitals and private hospitals in the field of health. For more than 20 years, we offer superior technical support & after sales support services, ensuring our customers’ high satisfaction at every level of cooperation.

Ariti reflects its human resources as one of the most important component for the success of goals and commercial development. Thus, it invests consistently and vigilantly in its continuous training in specialized technical courses provided mainly by the main supplier companies abroad or in-house technical seminars for its technical scientific personnel.

The well-organized and multi-member technical department of the company is based in Athens and Thessaloniki/Northern Greece. The department maintains permanent staff in order to deliver integrated technical services to the company’s clients.

Technical Department Services:

  • Installation of dialysis machines, CRRT machines and Water Treatment Systems at the customer’s place
  • Demonstration of the machines operation to competent nursing and medical staff
  • Training in the treatment functions and procedures that machines offer by our certified nursing and technical personnel
  • 24h/7d telephone support throughout Greece
  • Technical support for claims and fault claims 24h/7d  throughout Greece
  • Preventive maintenance of the installed machinery and dialysis water systems equipment
  • Spareparts warehouse of full adequacy that ensures the complete and flat operation of machinery and water treatment systems at clients’ places

Our technical department fully complies with the requirements of the standards ISO 9001:2015, ISO 13485:2016, ISO 14001:2015 for Distribution and Technical Support of Medical Technological Products as well as with the requirements of the Ministerial Decision ΔΥ8δ/Γ.Π/ οικ 1348/2004.